Return Policy

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Refunds will not be made for the following:

damage caused by chewing or misuse.
wrong size or materials ordered.
masks which are exempt hygiene products.
Our returns policy conforms to the Consumer Contracts Regulations 2014.

Damaged or Faulty Goods
Damaged or faulty goods must be reported to us within 24 hours of delivery. Items will be exchanged or refunded in full including return postage upon receipt back of the goods to Stinky Tink.

Custom Made Products
We do not offer refunds on amendments of custom made (made to order) or personalised products unless the item is damaged or faulty. See above.

Shelf Products
The customer must notify Stinky Tink within 14 days of the receipt of the goods that they wish to return the items via the
Returns Form (cancellation form). The goods must be returned in an unused and original condition within 14 days of notifying us you wish to cancel the order.

A refund will be issued for the original price and our base shipping rate within 14 days of a proof of postage receipt from the post office or from receipt of the returned item by Stinky Tink. The customer is responsible for the return postage and we highly recommend sending the item on a signed delivery as a refund will only be issued on receipt of the returned item.

Please make sure that this is suitable and will fit as returns will not be accepted on these masks for obvious reasons.

* We recommend fabric ties as the elastic does not hold up as well after repeated washing.

We recommend washing before first use
Please understand that our face masks are not a replacement for medical grade Personal Protective Equipment, and in circumstances where medical grade Personal Protective Equipment is recommended, you should consult a health care professional. The decision to use this mask is solely your own.
Please remember that use of face masks is not intended to replace other recommended measures to stop the community spread of COVID-19, such as social distancing, washing your hands and refraining from touching your face.Follow the latest advice of the UK Government and your own health care professionals as to how best to keep yourself safe.

** Elastic will not last as long with constant washing.
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